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Most common questions:



Q. I'm from another country. Will this be a problem?

A. Absolutely not. The reason our business is online, is to serve our clients needs no matter where they are located. We have many happy clients from all different reaches of the globe. Look at our International Client Portfolio for many good examples of this!
 

 

Q. What do you charge for your logo design services?


A. We have a variety of packages to suit almost every budget: Silver, Gold, Platinum, Diamond and VIP.  You can get more details about our pricing by visiting our Design Packages page.

 
 

 
Q. I see that you require a valid Credit Card for payment. I'm a bit worried about Credit Card security. Are there any other options for me to pay?

A. While we understand your concerns, please rest assured that our payment server is 100% secure, and we do not sell or give out your personal information to anyone.

Once you have selected our Silver, Gold, Platinum, Diamond and VIP package, you will be taken to our secure online order page where you can enter in your Credit Card details. We use SWREG for a secured internet transaction, which guarantees that all your credit card information is directly sent to our real-time, 100% secure credit card server for verification supported by 128bit SSL (secure socket layer) encryption. This means your information is closely guarded and encrypted.

Another way to send us payment is using a wire transfer.  Please note that we can only start designing your logo once we receive the payment in our bank account. This can usually take a couple of days.
 

 
Q. Is there an additional charge for a multi-colored logo? Are there any hidden charges at all?

A. Never! The package price is the final price, no strings attached! We do not believe in hidden charges. No matter how many colors you wish to use on your logo design, it is all included in your package.

 

 
Q. What about my privacy?


A. Designs-Logo.com is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide us online.

It is our policy that personal information, such as your name, postal and e-mail address or telephone number, is kept private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to a request, or to handle a concern you might later have). As for our additional questionnaire, it helps us in designing your logo with more ideas and greater flexibility. Once you place an order, the information you provide will be used to process your order only.


Q. I have a general idea of a logo. How do I communicate my ideas to you?


A. There are many ways you can do this:

You can describe your ideas when you submit your order form. Most of our customers do this. Click here for our sample logo design order form.

If you have a scanner and would rather scan your sketches, email us the image file at logo@Designs-Logo.com, and we will take care of the rest!

Finally, if you see a logo anywhere on the Internet that inspires you for your own logo, send us the URL when you fill out order form, and we will try and incorporate those ideas as part of your original logo- not just a rehash or copy of someone else's


Q. How long does it take for you to design my logo?


A. It takes 48 hours to prepare the initial draft proposals of a clients' logo design. Once the first phase is completed, we will ask you for your feedback on the initial designs provided. After we receive your initial feedback on our design proposals, we will use your comments to draft the second phase of the logo design (if needed). In most cases, our clients are happy with one of our initial designs, and therefore, many settle upon their final logo at this phase.


Q. How will I receive my final logo package?
 

A. The final logo package will be uploaded on our server and you can easily download it.

The final package comes in a compressed .zip format. If your operating system doesn't allow you to unzip or explore the files inside the package then you may need to install WinZip in your computer which is available for download on www.winzip.com.


Q. What formats will I receive my final logo in?


A. Your logo will be created in multiple formats which will allow you to immediately use them for online or offline (printing) use.

For website use: .GIF and .JPG formats

For high-resolution printing (Vector based): Adobe Illustrator (.AI format) and CorelDRAW (.CDR format).

We will also add in:

.TIF format
.PSD format

Almost all commercial printing companies use these file types to produce professional quality printing results. If you need some other format, please let us know and we'll be happy to deliver them along with your logo package at no additional cost.


Q. Can I use my new logo instantly?



A. Absolutely! Once you receive your logo designs in the various formats that we provide you, they can be used instantly for almost any purpose you can dream of.


Q. What are some of the ways I can use my logo?


A. There are many ways you can use the logo we provide. The logos and formats you will receive are great for:

Your Website, Business cards, Presentation Folders, Stationery, Banners, T-shirts, Posters, Promotional Items, Print and Graphic Design on vehicles and many more.

The logo formats that you will receive are readily accepted by commercial printing agencies for professional printing. This gives you potentially unlimited uses for your logo design!


Q. Do you keep the logo design archived on your server once I have downloaded it? If my computer crashes will you still have my logo?

A. Yes we do. We keep a backup of our client's logo for a limited period of time, just in case. If, for any reason you ever need another copy of your logo, please don't hesitate to contact us.

However, we suggest that you also keep a backup copy of the logo format just in case something happens. You should copy them on a few diskettes, or burn them to a CD for your own backup.


Q. Who owns the copyright of my logo once it is designed?

 
A. Once the design process is complete, and you have finalized your decision, the logo is all yours! You fully own the copyright, and are free to register the logo through the registration office.

If desired, we can also place the registered mark or the TM (trademark) symbol on your logo.
 

 
Any more question? Please Contact us.

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